Bright Life Family Centre | Counselling FAQ

FAQ

See the most frequently asked questions about our counselling & therapeutic services here at BLFC.

1. How are counsellors assigned to each client?

Counsellors are assigned to clients based on their areas of expertise, availability for appointments, and other factors identified as important by the client (age, gender, etc).

2. Does BLFC prescribe medicine?

We do not prescribe medications as we do not provide medical or psychiatric services.

2. Are Assessments and Testing something you do?

1. What Counselling services do you offer?

You can find a range of services including counselling, therapy sessions, and mental health workshops. For a detailed list, please visit our Services page.

2. Where currently have two physical locations?

We are located at [Your Address]. You can find directions and a map on our Contact Us page.

3. What are your business hours?

Opening Hours
Mon: 10AM - 4PM
Wed: 10AM - 5PM
Tues, Thurs & Fri: 10AM - 6PM
Sat: 10AM - 6PM
Sun: CLOSED

We are also CLOSED on Bank Holidays and Don't Accept Calls on our closed days.

You can contact our customer support team via email at [support email] or call us at [support phone number]. We aim to respond to all inquiries within 24-48 hours.

5. Is every session really confidential?
Conversations with our counsellors are kept in strict confidence. If there is a need to disclose information from files and records with another professional (medical doctor, lawyer) or if we are ordered by law, then the client will be consulted or informed before hand.

6. Programme Abbreviations:
AAC - Adults Art Counselling (Expressive Art Therapy)

AAE - Adults Art Express (Therapeutic Workshop Programme)

ALC - Arubah Life Counselling (Group Talk Therapy)

ALG - Arubah Life Groups (Therapeutic Group Programme)

BSCAP - Bright Sparks Creative Arts Programme (Expressive Art Group Programme)

CEAC - Children's Expressive Arts Counselling (Expressive Art Therapy)

JTBT - Journey To Break Through (Counselling Programme)

PT - Parent Tales (Community Programme)

1. How are counsellors assigned to each client?

Counsellors are assigned to clients based on their areas of expertise, availability for appointments, and other factors identified as important by the client (age, gender, etc).

2. Does BLFC prescribe medicine?

We do not prescribe medications as we do not provide medical or psychiatric services.

2. Are Assessments and Testing something you do?

1. Do I need to be a Christian to use BLFC's services?

BLFC welcomes individuals, families, couples and children from all backgrounds and faiths. Clients will always be informed of our morally-based approach to therapy and will not be discriminated against should they choose not to engage in our approaches.

2. How long are the sessions?

All regular sessions are an hour (60 minutes) in length whereas all “First Sessions” are an hour and fifteen - thirty minutes (75 - 90 minutes) in length to make provision for the completion of the initial assessment process that starts online during your online signup. The exact length is determined by the type of "first session" you have. All sessions thereafter vary between an hour and an hour and fifteen minutes in length.

2. How long are the sessions?

7. What are the opening hours?
We work according to scheduled appointments for all counselling engagements. Booking can be made between the following hours:

All other special workshop or programme events times can be found on our events & activities calendar.

8. What are the prices like for counselling?
All counselling fees vary and are based on the type of counselling service you desire to have. We work to provide the best competitive rates and the best value for all clients.