Effective Date: May 

Bright Life Family Centre (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, services, and memberships.

 

1. Information We Collect

We may collect the following types of information:
 

a. Website Visitors

• Name, email address, phone number (if submitted via forms or contact requests)
   

• IP address and browser/device information
   

• Usage information, such as pages visited and time spent on the website
   

b. Clients and Members

• Personal details (name, date of birth, contact information)
   

• Health and therapy-related information (shared in sessions or forms)
   

• Payment and billing information
   

• Session attendance and interaction history
   

• Membership details and preferences
   

We provide services to children as young as 4 years old, with parental or guardian consent as appropriate.

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2. How We Use Your Information

We use your information to:

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• Provide and manage therapy, coaching, and membership services
   

• Respond to inquiries and schedule sessions
   

• Process payments and manage billing
   

• Improve our website, services, and user experience
   

• Communicate important updates, promotions, or events (with your consent where required)
   

• Comply with legal and regulatory obligations
   

 

3. Legal Basis for Processing

For clients and members globally, our legal basis for processing your information may include:

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• Consent you provide when signing up for services
   

• Performance of a contract (e.g., providing therapy or membership services)
   

• Compliance with legal obligations
   

• Legitimate interests (e.g., improving our services or communications)
   

 

4. Sharing Your Information

We do not sell your personal information. We may share information with:

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• Service providers who support our operations (payment processors, IT hosting, software platforms)
   

• Legal or regulatory authorities if required by law
   

• Professional collaborators (e.g., therapists, counsellors) only with your consent
   

 

5. Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience, analyze website traffic, and remember your preferences. Please note: if cookies are disabled, some features of the website may not function properly. You may manage or disable cookies through your browser settings.

 

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6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, or as required by law. For clients and members, records of therapy sessions and assessments are maintained in accordance with professional and regulatory standards.

 

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7. Your Rights

Depending on your location, you may have the right to:

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• Access the information we hold about you
   

• Correct inaccurate or incomplete information
   

• Request deletion of your personal information
   

• Object to processing or withdraw consent
   

• Data portability (receive your data in a structured format)
   

To exercise any of these rights, please contact us at admin@brightlifefamilycentre.org

 

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8. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse.

 

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9. International Transfers

Your data may be transferred or stored outside of your country of residence. We ensure appropriate safeguards are in place to protect your information in compliance with applicable law.

 

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10. Children

Our services are intended for clients aged 4 years and older, with parental or guardian consent where appropriate. We do not knowingly collect personal information from children without such consent.

 

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11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date. Continued use of our website or services constitutes acceptance of any changes.

 

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12. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:
 

Bright Life Family Centre
admin@brightlifefamilycentre.org
+1 (246) 264-9109
www.brightlifefamilycentre.org